CorezAI

Effective Date: 20/02/2026.
Website: https://corezai.com/

1. Introduction

At CorezAI (“we”, “our”, “us”), your privacy is important to us.

We build intelligent AI voice agents, AI-powered websites, and workflow automation systems for modern Australian businesses. In doing so, we may collect and process certain information. This Privacy Policy explains:

• What information we collect
• How we use it
• How we protect it
• Your rights under Australian law

This policy is designed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using https://corezai.com/ or engaging our services, you agree to this Privacy Policy.

2. Information We Collect

We only collect information necessary to deliver our services effectively.

2.1 Personal Information

We may collect:

• Full name
• Business name
• Email address
• Phone number
• Job title
• Billing details
• Information submitted via contact forms
• Newsletter subscription details

2.2 Client Business Data (For AI Services)

When delivering AI automation services, we may process:

• CRM data
• Customer contact details
• Appointment data
• Workflow configurations
• Call logs
• AI voice transcripts
• Scheduling information
• Lead qualification data

This data remains the property of the client.

2.3 Technical & Usage Data

We may automatically collect:

• IP address
• Browser type
• Device information
• Website usage behaviour
• Cookies and analytics data

This helps us improve performance and user experience.

3. How We Use Your Information

We use information to:

• Provide AI voice automation services
• Build and deploy AI-powered websites
• Automate workflows and CRM systems
• Improve service performance
• Provide support and maintenance
• Respond to enquiries
• Send newsletters or service updates
• Comply with legal obligations

We do not sell, rent, or trade personal data.

4. AI Voice Recording & Automation Disclosure

Because CorezAI builds AI voice agents:

• Calls handled by AI may be recorded.
• AI systems may generate transcripts.
• Conversations may be stored for quality improvement and debugging.

If you use our AI voice systems in your business, you are responsible for informing your customers about call recording where legally required.

CorezAI is not responsible for client non-compliance with call disclosure laws.

5. Data Storage & Security

We implement reasonable safeguards including:

• SSL encryption
• Secure cloud infrastructure
• Access control systems
• Role-based internal access
• Confidentiality agreements

While we take strong measures, no online system is 100% secure. You acknowledge that data transmission carries inherent risks.

6. Third-Party Services & Integrations

We may integrate with third-party tools such as:

• CRM platforms
• Cloud hosting providers
• Email service providers
• Analytics platforms
• Payment gateways

These third parties operate under their own privacy policies. CorezAI is not responsible for external platform privacy practices.

7. Cookies Policy

We use cookies to:

• Improve website performance
• Analyse traffic
• Enhance user experience
• Support marketing activities

You can disable cookies through your browser settings.

8. Data Retention

We retain data:

• As long as required to deliver services
• For legal compliance
• For dispute resolution
• For legitimate business purposes

Once data is no longer necessary, it is securely deleted or anonymised.

9. International Data Transfers

Some services may involve cloud providers outside Australia. Where data is transferred internationally, we take reasonable steps to ensure comparable privacy protection standards are maintained.

10. Your Rights

Under Australian law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw marketing consent
• Lodge a complaint regarding data handling

To exercise your rights, contact:
Email: info@corezai.com

11. Limitation of Liability (Privacy)

While we implement strong security practices, CorezAI shall not be liable for:

• Cyberattacks beyond reasonable control
• Third-party platform breaches
• Client-side security failures

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of our website or services means acceptance of the updated policy.

13. Contact Information

CorezAI
Website: https://corezai.com/
Email: info@corezai.com